Lenders Slash Credit Card Limits Without Warning
February 11th, 2009
As a result of the continuing financial crisis, which may or may not be a full blown depression, many UK credit card holders are finding their spending limits cut dramatically with little or no notice.
It seems that the triggers that result in limits being reduced range from card holders taking on other loans or suffering a drop in income, to their simply being too old, or to the companies wishing to reduce their exposure across a group of customers, and consequently the amount of capital they need to hold to fund those customers’ potential borrowing.
A year ago, the internet bank Egg enraged customers when it stopped 161,000 of them from using their cards with only 35 days’ notice. Egg said it wanted to reduce its exposure to people with poor credit records, but many irate card holders said they could see no reason for their plastic to be cancelled. Nevertheless, other banks and building societies have since followed suit, which has forced many people to use higher rate cash advance lenders in preference to their regular credit cards.
According to Apacs, the credit card companies’ trade association, there is no code of best practice on reductions to customers’ credit limits. A spokeswoman for Apacs, said, “limits may be reduced for reasons relating to an individual’s behaviour, such as frequent withdrawals of cash or spending over the limit. Or it may be, particularly in current times, because a company has taken a policy decision to decrease its exposure across a group of customers.”
Unlike other forms of borrowing, credit on cards is open ended and unsecured, and Apacs says some providers may be looking to reduce their limits for capital adequacy reasons. Under European Union rules, banks have to reserve some capital to cover potential, as well as actual, borrowing by customers.
But reducing limits without warning can leave loyal customers in the lurch. Some have checked their credit reference with Experian, as the lenders have suggested, and found that someone has used their name to borrow money. This is, however, very rare. Customers worried about identity fraud should contact Experian’s fraud investigation team.
The Guardian recently asked whether it would not be more customer-friendly to consult those whose credit limits it planned to reduce to check whether it has the right information, Nationwide replied: “It would be more friendly, but not necessarily prudent. If a customer was experiencing financial difficulties and we were to write and pre-warn them of our decision to decrease the credit limit, this could result in cardholders running up further debts that they may not be in a position to repay.”
Many people when reading this will probably be thinking ‘what can I do if this happens to me?’ Unfortunately, as Apacs’ stance makes clear, the current regulation is with the lenders on this. Regular users of credit cards for high price items are advised to contact their credit card company and Experian to ensure credit levels remain unchanged. Total reliance upon credit cards should be avoided at all costs for the time being, when the credit circumstances change then consumers will be able to begin campaigning for a change in these regulations.
Given current credit difficulties cash advance payday loans






