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A bank account with no charges. But there are catches

November 24th, 2009
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Stop the presses! After yesterday’s story about banks using sneaky charges to get yet more money out of customers, today we hear about a current account that does not charge customers for unauthorised overdraft charges.

The Santander account has been unveiled days before a major court judgement about the issue.

Thus far it seems that only Santander’s mortgage customers will be able to sign up for the account, which will also not charge a levy on payments that bounce or withdrawals overseas.
The Spanish bank said it wanted to convert customers with their home loans into current account customers too.

Santander is one of the banks involved in the test case on bank charges.

A judgement tomorrow (Wednesday, 25 November) will give a final ruling on whether the Office of Fair Trading (OFT) has the power to decide if the unauthorised charges are fair or not.

Seven banks, including Abbey, and one building society want to overturn two previous rulings that would let the OFT investigate their overdraft fees. Nearly a million people have claimed for the return of their unauthorised overdraft charges, but their cases are on hold.

The Santander Zero Current Account is being offered to Abbey as well as Bradford and Bingley mortgage customers from 11 January next year. It will be offered to Alliance and Leicester mortgage customers in the late summer of 2010.

The group has a 13.5% share of the mortgage market, with two million mortgage customers. It currently has 400,000 mortgage customers who also have a current account.

According to the advance information from the bank, “Santander is uniquely placed amongst UK banks to change the way it does business, and our new approach is one based on simplicity: the more business you do with us, the more we will offer you in return”.

In response, the personal finance website moneysupermarket.com, said this could shake up the current account market, which has been “devoid of ideas” for some time.

The interest charged on authorised overdrafts will be the same as unauthorised overdrafts, at 12.9% and cash advance loans.

In October, RBS-NatWest – majority owned by the taxpayer – broke ranks with the rest of the industry by slashing its overdraft charges.

It would be very easy to be overly cynical about this move because of the emphasis on mortgage customers. However, when put together with the RBS-NatWest move it could also point to a new recognition by the banks that they can make more money by treating their customers well than they will by treating them like dirt. But I won’t get my hopes up just yet.

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More unfair bank charges, and the case could run to 2015!

November 23rd, 2009
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BLOGThe consumers association Which? has claimed that Banks are still finding ‘sneaky ways’ to make money out of people and that the rate on authorised overdrafts is at its highest level since records began in the mid-1990s.

According to the latest Bank of England statistics, the average overdraft rate is 18.96%, although many of the big banks can charge considerably more.

Which? says that the rate for unauthorised overdrafts has fallen owing to a major court case.
But it then accused banks of raising the rate on authorised overdrafts to make up the difference.

Many banks have reduced the rates on unauthorised overdrafts. On 1 October, the Royal Bank of Scotland cut its charges. On 1 December, the Halifax will restructure the way it charges customers, which will benefit some people with an overdraft.

In relation to high rates on authorised overdrafts, the industry argues that its own costs remain stubbornly high. The British Bankers’ Association (BBA), which represents the banks, is reminding everyone that the cost of borrowing no longer tracks the Bank rate as it once did.

Instead banks have to borrow money on the more expensive wholesale market. The risk of borrowers defaulting is also higher than it was. There is some truth in this in that we know that the cost that the banks have to pay for the money they buy in has increased.

After more than two years of court cases, and appeals by the banks, the Supreme Court will make a significant ruling about bank charges on Wednesday. At stake are billions of pounds, and complaints from nearly a million bank customers in the UK.

The court is due to decide whether the Office of Fair Trading (OFT) has the right to determine what is, and what is not, a fair bank charge.

If the OFT wins the case, it is due to announce its findings at the beginning of next year.
In theory, the way could then be open for customers to have their charges refunded.

But if the banks follow their track record to date, they are likely to appeal against any ruling made by the OFT. That could mean a whole new round of legal action, lasting for years.

One government source has claimed that the case might therefore continue until 2015 or so.

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